{"id":354223,"date":"2026-05-04T21:49:20","date_gmt":"2026-05-04T21:49:20","guid":{"rendered":"https:\/\/edilda4711.live-website.com\/?page_id=354223"},"modified":"2026-06-17T09:28:17","modified_gmt":"2026-06-17T09:28:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/edilda4711.live-website.com\/?page_id=354223","title":{"rendered":"Faq"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;CSS Code &#8211; PLEASE DO NOT REMOVE&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;0px&#8221; max_width=&#8221;0px&#8221; height=&#8221;0px&#8221; max_height=&#8221;0px&#8221; custom_margin=&#8221;0px|0px|0px|0px|true|true&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;CSS Code &#8211; PLEASE DO NOT REMOVE&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;0px|0px|0px|0px|true|true&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221; 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} #getting_started .et_pb_promo { max-width: 100%; text-align: center !important; } #getting_started .et_pb_column_1_2:last-child .et_pb_promo { max-width: 100%; float: right; margin-top: 0; margin-bottom: 0; } .construction_footer .et_pb_column_1_2 .et_pb_promo_description, .construction_footer .et_pb_column_1_2 .et_pb_promo_description h2 { color: #fff !important; } .construction_footer .et_pb_column_1_2 .et_pb_promo_description { text-align: center !important; } .construction_footer .et_pb_column_1_2:first-child { padding-top: 0; margin-bottom: 0; } .construction_footer .et_pb_column_1_2:last-child { max-width: 100%; float: left; padding-top: 0; } .construction_footer { background: #353537 !important; } .construction_banner h1 { font-size: 50px !important; letter-spacing: 0px !important; } } @media only screen and (max-width: 480px) { .construction_banner h1 { font-size: 42px !important; letter-spacing: 0px !important; } .our_showreel .et_pb_promo:last-child { min-height: 312px; background-size: cover; background-position: center left 30%; } }<!-- [et_pb_line_break_holder] -->  @media all and (max-width: 767px) {<!-- [et_pb_line_break_holder] -->  #projects .et_pb_gallery_item  {<!-- [et_pb_line_break_holder] -->    height: 100px;<!-- [et_pb_line_break_holder] -->    overflow: hidden;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  #projects .et_pb_gallery_image,<!-- [et_pb_line_break_holder] -->  #projects .et_pb_gallery_image a {<!-- [et_pb_line_break_holder] -->    height: 100%;<!-- [et_pb_line_break_holder] -->    display: block;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  #projects .et_pb_gallery_image a img {<!-- [et_pb_line_break_holder] -->    object-fit: cover;<!-- [et_pb_line_break_holder] -->    height: 100%;<!-- [et_pb_line_break_holder] -->  }   <!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; background_image=&#8221;https:\/\/edilda4711.live-website.com\/wp-content\/uploads\/2026\/04\/Capital_Nov_2024_Pangea_000-1024&#215;820-2-1.jpg&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_slider _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/edilda4711.live-website.com\/wp-content\/uploads\/2026\/04\/Capital_Nov_2024_Pangea_000-1024&#215;820-2-1.jpg&#8221; height=&#8221;100vh&#8221; link_option_url=&#8221;https:\/\/edilda4711.live-website.com\/?page_id=354326&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_slide heading=&#8221;Frequently Asked Questions&#8221; button_text=&#8221;Request Installation&#8221; button_link=&#8221;https:\/\/edilda4711.live-website.com\/?page_id=355121&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h1&#8243; header_text_align=&#8221;left&#8221; header_font_size=&#8221;56px&#8221; background_enable_color=&#8221;off&#8221; background_image=&#8221;https:\/\/edilda4711.live-website.com\/wp-content\/uploads\/2026\/05\/praia-banana-principe.jpg&#8221; background_enable_image=&#8221;on&#8221; text_orientation=&#8221;left&#8221; header_text_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; sticky_transition=&#8221;on&#8221;]<\/p>\n<p>S\u00e3o Tom\u00e9\u2019s leading independent Starlink satellite internet installer.<\/p>\n<p>[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Frequently Asked Questions&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; title_font_size=&#8221;41px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_accordion _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Can you install Starlink yourself?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes, we are generally experts in Starlink technology, so it&#8217;s possible to install your own Starlink system.<\/p>\n<p>Schedule your installation and get your Starlink internet installed.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I get Starlink installed?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>You can schedule an installation with a professional Starlink installer, such as Eddilda Installations.<\/p>\n<p>Simply use our website to schedule your installation and a member of our team will contact you.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Will Starlink have installers?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>There are some experienced Starlink installers in S\u00e3o Tom\u00e9.<\/p>\n<p>Some satellite and TV antenna technicians also install Starlink, but they may not have as much experience with the hardware and installation as the specialists at Eddilda.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Who installs Starlink in the S\u00e3o Tom\u00e9?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>There are some experienced Starlink installers in S\u00e3o Tom\u00e9.<\/p>\n<p>Some satellite and TV antenna technicians also install Starlink, but they may not have as much experience with the hardware and installation of Eddilda as specialists.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Does Starlink need to be professionally installed?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The kits are designed for simple, do-it-yourself installation.<\/p>\n<p>However, hiring a professional can avoid complex challenges such as roof mounting, waterproofing, or permanent cable routing. Schedule your installation with us.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you need an electrician to install Starlink?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>No, installing Starlink doesn&#8217;t require an electrician. You only need an available electrical outlet.<\/p>\n<p>Book your Installation with Us<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Where should I put my Starlink router?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>You should position the Starlink router in a central location in your home, free from obstructions such as furniture and plants.<\/p>\n<p>This will ensure the best Wi-Fi coverage throughout your residence.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How long does it take for you to install Starlink?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>On average, an installation is completed in 2 hours. However, this time may vary depending on each residence or building, depending on the floor plan or specific installation needs.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Will you have to drill holes in my wall?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, to install the Starlink hardware we will have to drill some holes.<\/p>\n<p>One hole will be drilled to pass the cable through your wall and to the router.<\/p>\n<p>Other holes may also need to be drilled to secure the Starlink dish in its position.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Will you need access to my roof?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, most Starlink installations secure the Starlink dish to your roof as it\u2019s the one place that has a clear view of the sky and is free from obstructions.<\/p>\n<p>Roof access is usually achieved via a ladder.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Will Starlink be working when the engineer leaves?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, once installed the engineer will ask you to download the Starlink App on your smartphone (if you haven\u2019t already), then you can follow the setup instructions and connect to your new Starlink WiFi.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Will I get WiFi signal throughout my home?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The average house in S\u00e3o Tom\u00e9 should get a good signal throughout, however, it varies from house to house.<\/p>\n<p>Some older homes have thicker walls made of different materials that can impact signal strength.<\/p>\n<p>Starlink specifications state a range of up to 185m\u00b2 (2000 sqft).<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How far will the Starlink WiFi reach?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Based on the Starlink specifications you can expect a range of up to 185m\u00b2 (2000 sqft).<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How much is Starlink in the S\u00e3o Tom\u00e9?&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Starlink installation costs:<\/p>\n<p>\u20ac249.99<\/p>\n<p>STN 6,187.99<\/p>\n<p><strong>Is a one-time cost.<\/strong><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/edilda4711.live-website.com\/wp-content\/uploads\/2026\/05\/colonial-structure-sao-tome.jpg&#8221; title_text=&#8221;colonial-structure-sao-tome&#8221; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Accounting Firm Homepage &#8211; Footer&#8221; module_class=&#8221;demo_accountant_footer&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#000000&#8243; custom_padding=&#8221;32px||0px||false|false&#8221; custom_css_main_element=&#8221; overflow: hidden;&#8221; global_module=&#8221;354270&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Accounting Firm Homepage &#8211; Footer &#8211; Row&#8221; module_class=&#8221;menu_row&#8221; _builder_version=&#8221;4.24.1&#8243; width=&#8221;90%&#8221; max_width=&#8221;1175px&#8221; custom_padding=&#8221;||29px||false|false&#8221; custom_padding_tablet=&#8221;||40px||false|false&#8221; custom_padding_phone=&#8221;40px||40px|&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;1175px&#8221; custom_width_percent=&#8221;1175px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.24.1&#8243; background_position=&#8221;top_left&#8221; custom_padding=&#8221;|||&#8221; custom_css_main_element=&#8221; margin-bottom: 0;&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Services&#8221; admin_label=&#8221;Accounting Firm Homepage &#8211; Footer &#8211; Services&#8221; module_class=&#8221;footer_menu&#8221; _builder_version=&#8221;4.24.1&#8243; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;left&#8221; header_text_color=&#8221;#ffffff&#8221; header_font_size=&#8221;22px&#8221; header_line_height=&#8221;120%&#8221; body_font=&#8221;||||||||&#8221; body_text_align=&#8221;left&#8221; body_text_color=&#8221;#ffffff&#8221; body_font_size=&#8221;16&#8243; body_line_height=&#8221;120%&#8221; body_ul_type=&#8221;none&#8221; body_link_text_color=&#8221;#ffffff&#8221; use_background_color=&#8221;off&#8221; text_orientation=&#8221;left&#8221; custom_padding=&#8221;|||&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; header_text_align_tablet=&#8221;&#8221; header_text_align_phone=&#8221;center&#8221; header_text_align_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;22&#8243; header_font_size_phone=&#8221;20&#8243; header_font_size_last_edited=&#8221;on|phone&#8221; body_text_align_tablet=&#8221;&#8221; body_text_align_phone=&#8221;center&#8221; body_text_align_last_edited=&#8221;on|phone&#8221; text_orientation_tablet=&#8221;&#8221; text_orientation_phone=&#8221;center&#8221; text_orientation_last_edited=&#8221;on|phone&#8221; custom_css_promo_description=&#8221; padding-bottom: 0 !important;||font-weight: 400;&#8221; custom_css_promo_title=&#8221;padding-bottom: 18px;||font-weight: 400 !important;&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; 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Schedule your installation and get your Starlink internet installed.You can schedule an installation with a professional Starlink installer, such as Eddilda Installations. Simply use our website to schedule your installation and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-354223","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/edilda4711.live-website.com\/index.php?rest_route=\/wp\/v2\/pages\/354223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edilda4711.live-website.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edilda4711.live-website.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edilda4711.live-website.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edilda4711.live-website.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=354223"}],"version-history":[{"count":22,"href":"https:\/\/edilda4711.live-website.com\/index.php?rest_route=\/wp\/v2\/pages\/354223\/revisions"}],"predecessor-version":[{"id":355228,"href":"https:\/\/edilda4711.live-website.com\/index.php?rest_route=\/wp\/v2\/pages\/354223\/revisions\/355228"}],"wp:attachment":[{"href":"https:\/\/edilda4711.live-website.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=354223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}